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FAQS

FREQUENTLY ASKED QUESTIONS

YOUR PASSENGER VAN RENTAL QUESTIONS. OUR ANSWERS.

We know the typical rental process can be daunting, but we are here to make it easy on you. At RENTAVAN, you can count on getting a clear answer when it comes to our policies and fine print. Below is a list of some of our most frequently asked questions and their answers for your convenience. We hope you find this section to be a helpful, dependable resource during your reservation process. 

Have a passenger van rental question that still needs to be answered?
Give us a call at 515-444-9987 and we’d be glad to answer it for you.

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What are your hours of operation?

SEPTEMBER – MAY (Non-Summer):
Monday – Friday – 8 AM – 5:30 PM
Saturday – 9 AM – 12 PM

JUNE – JULY (Summer):
Monday – Friday – 8 AM – 5:30 PM
Saturday – 9 AM- 12 PM
Sunday – 3 PM – 5:30 PM (call to confirm)

Do your rentals include unlimited mileage?
Yes! We offer unlimited mileage rates for each vehicle class in addition to our local rates. Please see the specific vehicle pages for more information.
Can I take your vehicles out of state?
While many rental companies restrict the area of travel allowed (in order to limit their unlimited mileage exposure) we have no restrictions on travel in the United States or Canada. In fact, travel to Mexico is possible as well, but requires our prior approval, special documentation and Mexican auto insurance.
What are the requirements for renting a van?
You must be at least 25 years old, have a valid driver’s license, and a major credit on which we can preauthorize your estimated rental charges plus a security deposit. All drivers must be at least 21 years old.
Why is there a one-day rental charge authorized on my card at the time of booking?
At RENTAVAN, we do not do any overbooking, so the credit card authorization assures that you will have a van available. So long as the vehicle is used (or canceled with at least 24 hours’ notice) the one-day rental charge will not be processed.
Am I responsible to pay for my gas?
Our vehicles are full of fuel when they are sent out on rentals. If a vehicle is not full upon return, we will fill it, and add a $10.00 service charge and the price of fuel to your total charges.
Can I use my own auto insurance?
Because individual policies differ, we encourage customers to call their insurance agents to find out if their coverage extends to rental vehicles. If you have your own coverage, you can decline ours. We offer a Physical Damage Waiver (PDW) for $40.00 per day, which carries a $0 deductible. This PDW includes Loss of Use.

Loss of Use is also available separately for $5.00 per day.

What if the vehicle has mechanical problems while I am traveling?
By offering late-model, lower-mileage vehicles, we minimize potential mechanical issues. However, there is always a chance that a problem may occur. We have a 24-hour answering service that you can reach by calling our business number. The answering service will put you in contact with one of us and we will assist you as quickly as possible.
Where do I pick up and return the van?
2701 6th Street, Des Moines, IA 50313
What if I need to return a van after your business hours?
We provide a key drop for our customer’s convenience. However, customers are responsible for the condition of the vehicle until the next business morning and the first opportunity for the vehicle to be checked in by a RENTAVAN employee.
Can I leave my vehicle on your lot?
We do have parking available, and many customers leave their vehicles on our lots. Our lots are fenced, but are not locked or protected by security, so this is at your own risk.
Am I responsible for cleaning the van before I return it?
We will clean the inside and outside of the van upon its return. However, there is the potential for a clean-up charge if the van is returned excessively dirty, inside or out. We will charge a fee if exterior window paint is used on the van.
Can the van be smoked in?
We have a no-smoking policy that we strictly enforce. There will be a $250.00 charge if a vehicle is smoked in. We will also carefully inspect for any damage related to smoking (e.g. cigarette burns on upholstery).

RENTAVAN AFFILIATES

“I rented from RENTAVAN numerous times and had very good service and super nice vans to drive.”

– Theona Rosser

“The best rental company. Friendly, affordable, and most importantly: safe, clean vehicles.”

– Karri Sanderson

“We rented a van for the first time for a family trip. The people were very friendly and helpful and the van was perfect. Thanks for helping us have a great family vacation!”

– Laura Plicanic

YOUR PLANS.
OUR VANS.

At RENTAVAN, we strive to provide the best experience possible for our customers. We focus on creating value through every interaction and seek to put service above all else.

WANT MORE INFORMATION?

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